The Fragrance Company

Skip to Main Content »

Search Site

You're currently on:



Customer Service

We believe that it is important you know how we treat the information about you that we receive on the Internet. Our privacy statement as set forth below is written so that you can understand exactly what we do and don't do with your information.
While we will never share information that may be used to identify you, we do expect our policy statement will change as new ways to protect your confidentiality and new uses for information emerge. To that end, we value your comments about our privacy statement and invite you to contact us with suggestions and concerns.
Customer Service
Based upon the personally identifiable information you provide us, we will send you a welcoming email to verify your username and password. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email, in accordance with your wishes.
Information Collection
In general, you may visit the The Fragrance Company site without telling us who you are or revealing any personally identifiable information about you. To add a review on this Web site, you can complete the registration form and create a password.

During registration you are required to give contact information (such as name and email address). We use this information to contact you about the services on our site in which you have expressed interest.
If you choose to register you will be able to access the additional features of our site such writing reviews.

When you register we will send you an email confirming your account has been created.

The Fragrance Company is the sole owner of the information collected on The Fragrance Company collects personally identifiable information from our users at several different points on our Web site.

Delivery Time
We process all the order(s) as soon it is confirmed (as soon you make a payment), within Australia we despatch all the order(s) next business day via express post, so you get your order(s) within 1-2 business days. Outside Australia we despatch all the order(s) via registered post and it may take 5-7 working days. We are always connected to you via email and phone. Please feel free to call or send us email as soon you confirm your payment.
Uses Information
We may use the personally identifying information you provide for any of the following purposes (1) to fulfil orders; (2) to fulfil prizes; (3) to respond to specific requests from visitors; (4) if you subscribe to our newsletter, to send you our newsletter.
We use the non-personally identifying information collected by site to understand the use of our site and make improvements.
At times, we may conduct online surveys to better understand the needs and profiles of our visitors. When we conduct a survey, we will try to let you know how we will use the information at the time we collect the information from you on the Internet. In accordance with the Privacy & Electronic Communications Act we do not send random marketing emails to personal email addresses (spam).
The security of your personal information is important to us. When you enter personal information (such as your name and email address) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). Our website utilises a 128-bit SSL certificates thereby offering the highest level of encryption or security possible. This means you can rest assured that communications between your browser and this site's web servers are private and secure.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, however we cannot guarantee its absolute security.

If you have any questions about security on our Web site, you can contact us.

Business Transition
In the event The Fragrance Company goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via email and a prominent notice on our Web site for 30 days of any such change in ownership or control of your personal information.
Information Sharing & Disclosure
We DO NOT share aggregated demographic information about our user base with our partners and advertisers. This information does not identify individual users. We do not link aggregate user data with personally identifiable information.
Personally identifiable information
We DO NOT Share Personally Identifiable Information with Third Parties
Legal Disclaimer
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site.

My Cart

You have no items in your shopping cart.

Compare Products

You have no items to compare.